RFS Tablet / Moving SO Status of Departed Calls to CONT when Scheduled Call in CONT

​When selecting Cont on departing calls it shows up as Completed

s/o 30867 was selected each time it was departed as Cont and it went to Comp status.
In the past we never changed the SO status and just would hit the CONT Status option on the confirmation message and the SO would go to CONT instead of COMPL. Not sure if this is a bug or if he needs to make sure going forward that he needs to set the SO Status on the Depart call to CONT as well now.​

It is suggested that the pop up that moves the call schedule to CONT also apply to the SO Status so that the user does not have to update both fields on the Depart screen.

  • Guest
  • Apr 12 2021
  • Needs review
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