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Techs overwrite SO comments
When multiple techs work on the same Service Order, their comments overwrite the other techs comments. Would be nice to keep both comments as techs might be working in two different areas of the building/site and can't communicate in person about ...0
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How to automate the percent complete process
We would like to add the percent complete to the scheduler.0
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Automatic timestamp in SO comments
It would be nice if tech's comments were automatically timestamped and also included their initials or name. They forget to do this themselves, but without it, the comments are unintelligible. -
Customer Merge Enhancements
The Customer Merge utility is very powerful and way too easy to make mistakes with, and too much of the data can't be recovered without extensive back-end data manipulation. I strongly suggest that you change it so that the screen shows the custo...1
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Emergency SOs from RFS
In GE users can create an emergency SO and attach it to a PM agreement. Would like to allow RFS users to do the same thing using the app. -
Prevent techs from editing Serial Numbers
Would like to prevent techs from editing/creating new serial numbers, unless they are a lead tech. Duplicate serial numbers are sometimes created because the tech can't find the correct serial number in the first place. -
Weekly View for Dboard
This feature would allow dispatchers to schedule jobs into the future more easily, as they would have visibility of every technician's capacity for upcoming days from one screen instead of having to click through each day individually.0
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Add list of contents for GoBoxes
I'm curious whether anyone else would want to see this on RFS and if yes, how would it be helpful? -
Scroll Bar
Would like to have a scroll bar in the app because many foremen use a stylus with their tablet, and it is easier to use a scrollbar that way. -
Multiple attachments for emails
Within RFS, would like to be able to attach multiple files from the fileroom to an email.