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Admin Logic for Dispatch of Service Agents
We need to build a logic administration page that will allow a manufacturer to apply different rules for automatically selecting service agents for service orders. Some of the rules would be, Rating, Certifications, Distance, Rate, How many Servic...0 Planned
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Add Survey Feature
Add Survey feature that will send a Survey to the customer of the Equipment after the Service Agent submits the claim. The results of the Survey will increase or decrease the Service Agents ratings. -
Add File Room option for Quick Checks
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Define which techs NOT to send to a Customer Site
Have had instances where a customer does not want a particular technician to be assigned to their location in the future. There is no way to define this in GE and NOT show that tech. Have to keep manually remember or keep in a note somewhere and h... -
User defined statuses in Fleet Maintenance
Would like to define my own statuses for vehicles in FM. Examples: Sold, On Order, etc, as I both lease and purchase vehicles for the company. -
Add Inactive option to Product Groups
Over time, Product Groups can change and some become unused. Would like a way to inactive them. -
Add Street View to Service Order Location
This is a feature that may be useful to help technicians when they are unable to locate a customer.By using street view we can see what kind of street this is, and if commercial or large vehicles can park there. This could help in planning what ve...1 Will not do
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Add ability to view all Service Orders in RemoteView Page
It would be extremely helpful to view all Service Orders in the RemoteView Section of RFV.Currently we can only see the SO's that have been sent to the device and all others are not visible. By seeing all, we can do route optimization and plan the... -
Mobile App for RemoteField View
It would be a great addition to create a Mobile application for RFV as some managers are always working outside of the office, it is much more convenient to view the vehicles through their cell phones. Currently the mobile site for RFV is not opti... -
Add Feature : Find closest Vehicle to Current Vehicle Selection
It would be helpful to be able to see ETA and Distance of other vehicles nearby.This would assist when other technicians require help. It would be convenient to see the closest vehicles and their ETA.